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Terms and Conditions


Welcome to studioecreations.gr!

These terms and conditions outline the rules and regulations for the use of StudioE's Website, located at studioecreations.gr.

By accessing this website we assume you accept these terms and conditions. Do not continue to use studioecreations.gr if you do not agree to take all of the terms and conditions stated on this page.

Opening hours and contact information

We can be reached by phone on Monday through Friday from 10:00 to 20:30 and Saturday from 10:00 to 16:00 on +30 210 7225886 On Sunday we cannot be reached by phone. Off course you can also send us an email at: [email protected]

Your agreement with Studio E

Studio E is entitled to refuse an order, but also to attach special conditions to the order. If Studio E is unable to determine your home address your order will not be accepted. The agreement takes effect the moment that Studio E confirms your order by email.

Prices and costs

The prices on studioecreations.gr include 24% VAT and exclude order and shipping costs. The order and shipping costs, charged with every order, within the Greece, amount from 3 €. Other rates apply outside the Greece.

Delivery

Studio E ships accepted orders as soon as possible. Your order will be shipped within 48 hours after payment has been received, if all articles are in stock. If a delivery cannot be carried out, or not in time (for example because the ordered articles are not in stock), you will be informed of this within 14 days after your order. Studio E is not liable for damages resulting from exceeding the announced delivery times. You should check the articles for possible damages before using and/or washing them. It may be that an article shrinks up to 4% (bedroom textiles, bath textiles and home textiles), but they will still be able to be used for their intended purpose.

Rejected order

If your order is rejected at the provided delivery address, the order will be returned to Studio E. We can send your order again, but you will be charged delivery costs for this. If you decide to no longer receive your order, the total amount (excluding the shipping costs) will be returned to you.

Delivery of delayed articles

Sometimes an article is not in stock. Because of this your order will be sent only once the article is in stock. We will inform you of this by email. When ordering multiple articles it may be that only one part of the order is in stock. In that case we may send multiple shipments of your order. Off course, Studio E will bear any additional shipping costs.

Packing slip

A packing slip is included with every shipment. Among other things, the packing slip shows articles that have been delivered and their prices. It also has the return label which you include with a return shipment.

Returning

With all purchases you have a term of approval of 15 days. In this period you have a right of withdrawal. This means that you have the option of returning the articles that you have received. After receipt of the return, Studio E will return the amount to you. The costs of the return shall be at own account.

If you receive an incorrect article, a flawed article or an incorrectly delivered order, you should return the order to Studio E, within 7 days. In that case Studio E will pay the return costs.

Transport guarantee

All shipments sent by Studio E, are insured by Studio E. If you notice transport damage to your package before opening, contact Studio E. right away at [email protected] If you notice the damage only after you have opened the packages, contact Studio E within 7 days. Unused damaged articles are replaced by Studio E, free of charge. If you contact us about the damaged articles only after 7 days, we will unfortunately not be able to replace the damaged articles free of charge.

Age limit

Studio E will not accept orders from persons younger than 18 without consent of parents and/or care givers. Consent can be given during checkout of your shopping cart.

Privacy

If you place an order on studioecreations.gr, you give Studio E consent to use your personal information. Your information will be stored only insofar as it is necessary to achieve the purposes for which the personal information is acquired and processed by Studio E. In addition to implementing the agreement, it is understood it is for achieving marketing objectives and maintaining the customer relationship with you. The personal information provided by you is not shared with external parties for commercial purposes. You are always entitled to see and correct your personal information. In accordance with the Personal Data Protection Act (WBP) Studio E has reported the registration of personal data in the Authority for Personal Data. You may access your personal information at any time; simply email: [email protected]

Payment

If you place an order with Studio E you can pay the amount owed via Alpha Bank. The available payment methods depend on the shipping country. Studio E is not responsible for the settlement by these payment providers, in particular Studio E is not responsible for the settlement of personal information by the payment providers.

Studio E reserves the right to carry out an audit after a purchase. Based on the acquired information Studio E can offer an alternative payment method or cancel the order. Correspondence cannot be entered into regarding possible decisions and conclusions. All transactions that take place through studioecreations.gr are coded for your safety.

Methods of Payment

The payment of your order, can be carried out with one of the following payment methods:

If the products are delivered in Greece:

If the products are delivered abroad:

Alpha Bank

All payments made using the card are processed through the electronic payment platform of "Alpha e-Commerce" of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer - SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.

Company information

Studio E

4 Irodotou Street,

Kolonaki, Athens

tel: +30 210 7225886